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Clifford Domingo

QUALITY ENGINEERING · AUTOMATION · API · IAM · PERFORMANCE · GEN-AI DRIVING SCALABLE QA SYSTEM FOR HIGH-PERFORMANCE CLOUD APPLICATIONS.

Clifford Austin DomingoSenior Quality Assurance Engineer

12+ years of quality engineering across insurance and PBM healthcare platforms.

4+ years specializing in automation, API, IAM, and performance testing. Delivered QA for 5+ enterprise platforms, cut defect leakage by 30%, and managed 120+ release cycles with Playwright, Postman, JMeter, and Jira across AWS environments.

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Bengaluru, IndiaOpen to relocationLinkedIn profileEmail

Career impact

Years in quality engineering
12+Years in quality engineering
Release cycles managed
120+Release cycles managed
Enterprise platforms delivered
5+Enterprise platforms delivered
Defect leakage reduced
30%Defect leakage reduced
Test accuracy improved
25%Test accuracy improved
Service endpoints validated
80+Service endpoints validated

02Professional summary

Quality engineering, backed by evidence

Senior Quality Assurance Engineer with 12+ years of experience, including 4+ years specializing in automation, API, IAM, and performance testing in insurance and PBM healthcare domains.

Delivered QA solutions for 5+ enterprise platforms, reducing defect leakage by 30% and improving test accuracy by 25%. Managed 120+ release cycles using Playwright, Postman, JMeter, and Jira, supporting testing across AWS cloud environments.

Career highlights

  • 99.9%

    Validation accuracy for IAM workflows

    Led IAM Okta testing across 5+ insurance applications for authentication and authorization workflows.

  • 40%

    Manual QA effort reduced

    Implemented Generative AI and Rovo Chat solutions, saving sprint execution time.

  • 28%

    Test coverage increased

    Functional, regression, system, and smoke testing across 5 enterprise insurance applications.

  • 30%

    Faster performance issue resolution

    Monitored enterprise applications using Dynatrace, Splunk, and Elastic Cloud.

03Core expertise

Tools and platforms used in delivery

Grouped by discipline. Every item listed has been applied on enterprise programs.

Automation

  • Playwright
  • Selenium WebDriver

API Testing

  • Postman
  • SOAP UI

Cloud & Cloud Native

  • AWS Lambda
  • CloudFormation
  • CloudWatch
  • EKS (Kubernetes)

Performance Testing

  • JMeter
  • LoadRunner

Monitoring & Observability

  • Dynatrace
  • Splunk
  • Fiddler

Test Management & Agile

  • Jira
  • Rally

AI & Productivity

  • Generative AI (Script Assist)
  • Defect Triage
  • Rovo Chat

Enterprise Platforms

  • Salesforce CRM

Languages

  • JavaScript
  • Java

04Professional experience

12+ years of career progression

From claims validation analyst to specialist quality engineer leading IAM and enterprise release testing.

  1. Specialist – Quality Engineer

    October 2024 – Present

    LTMBengaluruInsurance

    Leads IAM, functional, and API quality engineering across enterprise insurance applications.

    • Led IAM Okta testing across 5+ insurance applications, achieving 99.9% validation accuracy for authentication and authorization workflows.
    • Directed functional, regression, smoke, and API testing across 12+ enterprise releases, improving defect detection efficiency by 22%.
    • Implemented Generative AI and Rovo Chat solutions, reducing manual QA effort by 40% and saving sprint execution time.
    • Collaborated with architects, stakeholders, and product owners across 3 global time zones, reducing requirement ambiguity by 35%.
    • Performed API validation using Postman and SOAP UI across 80+ service endpoints, reducing backend defect leakage by 18%.
    • Collaborated with the Performance Testing team to execute performance testing activities across 10+ releases using JMeter and LoadRunner, improving application stability by 25%.
    • Okta
    • Postman
    • SOAP UI
    • JMeter
    • LoadRunner
    • Rovo Chat
    • Generative AI

  2. Senior Quality Engineer

    May 2021 – October 2024

    LTIMindtreeBengaluruInsurance

    Owned enterprise QA coverage across insurance platforms, cloud-native migrations, and observability.

    • Delivered functional, regression, system, and smoke testing across 5 enterprise insurance applications, increasing overall test coverage by 28%.
    • Validated MuleSoft to EKS, O365, and Chrome migration workflows across 5+ enterprise platforms, improving release readiness by 28%.
    • Supported AWS cloud-native testing across Lambda, CloudWatch, and CloudFormation, improving deployment validation efficiency by 20%.
    • Monitored enterprise applications using Dynatrace, Splunk, and Elastic Cloud, reducing performance issue resolution time by 30%.
    • Designed and maintained 150+ traceable test scenarios in Jira and Rally, improving requirement coverage accuracy by 25%.
    • Trained 5+ QA engineers on Postman API automation and Agile QA practices, improving onboarding productivity by 20%.
    • AWS Lambda
    • CloudWatch
    • CloudFormation
    • EKS
    • MuleSoft
    • Dynatrace
    • Splunk
    • Elastic Cloud
    • Jira
    • Rally
    • Postman

  3. Associate – Quality Engineer

    October 2017 – May 2021

    Cognizant Technology SolutionsCoimbatorePBM Healthcare

    Team Lead and SME for high-volume PBM healthcare benefit testing and end-to-end claim validation.

    • Served as Team Lead and SME during 2017–2018 welcome seasons, supporting high-volume PBM benefit testing activities.
    • Executed functional, regression, integration, and smoke testing across 5+ PBM healthcare applications, improving test completeness by 25%.
    • Performed end-to-end validation using RxClaims and AS400 systems, reducing retesting effort by 15% through optimized regression coverage.
    • Participated in daily standups, defect triage, and business reviews across 40+ sprint cycles, improving defect closure efficiency by 20%.
    • Conducted training sessions for 5+ new QA analysts on testing lifecycle, defect management, and PBM healthcare workflows.
    • RxClaims
    • AS400

  4. Test Analyst

    June 2014 – October 2017

    Cognizant Technology SolutionsCoimbatorePBM Healthcare

    Claims processing and benefit validation testing across Medicare and specialty healthcare applications.

    • Executed claims processing and benefit validation testing for Medicare, Non-Medicare, COB, and specialty healthcare applications.
    • Authored and executed 200+ detailed test cases for pharmacy claims workflows, reducing missed business scenarios by 20%.
    • Collaborated with development and business teams during production regression cycles, ensuring 100% release continuity across deployments.

05Featured projects

Programs with measurable outcomes

Enterprise engagements where the contribution and the result are both documented.

Lead engagement

Okta Authentication & Mainframe Optimization Testing

LTIMindtree · January 2024 – December 2025

  • Okta
  • AWS
  • Monitoring tools
  • Led Okta authentication testing across 5+ applications, triaging 30+ critical defects and achieving 100% SLA compliance while identifying security gaps.
  • Designed cache optimization tests, reducing redundant retrieval by 30% and improving efficiency by 25%.
  • Validated reliability using AWS and monitoring tools, detecting defects 40% earlier and increasing coverage 20%.

Google Chrome Testing

LTIMindtree · January 2023 – April 2024

  • Performed Chrome compatibility testing across multiple versions, reporting critical defects and receiving appreciation from Google for QA excellence.
  • Executed targeted test cases, resolving high-priority issues and improving product reliability by 20%.
  • Validated multi-platform functionality, facilitated 3+ cross-team workshops, and strengthened release stability across versions.

06Credentials

Certifications, recognition, and education

Certifications

  • Generative AI for Everyone
  • Jira for Scrum – Scrum Toolbox
  • API Testing using Rest Assured
  • AWS Partner Accreditation, Cloud Economics, and AWS Sales Accreditation

Awards & honors

  • Outstanding Performance

    2025

    LTIMindtree

    Directed high-stakes delivery with zero defects, ensuring project success through strong leadership and collaboration.

  • Best Team Award

    2024

    LTIMindtree

    Recognized for leading and inspiring a high-performing group to deliver mission-critical projects with 100% quality outcomes.

  • Spot Award

    2017

    Cognizant Technology Solutions

    Awarded for proactive problem-solving and individual excellence in a high-impact project.

  • Star Award

    2016

    Cognizant Technology Solutions

    Recognized early in career for defect-free execution and impactful contributions.

Education

  • Master of Computer Applications (MCA)

    2017

    Bharathidasan University · Tiruchirappalli

  • Bachelor of Computer Science

    2014

    St. Joseph's College · Tiruchirappalli

07 — Contact

Let’s connect about relevant opportunities.

Senior Quality Assurance Engineer based in Bengaluru, India. Open to relocation.

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